Terms and Conditions

This website is owned and operated by company trading as Junkmail Pty Ltd (ACN 610 962 135).

In using this website and purchasing any undies from us, you agree to be bound by the terms and conditions set out below.

By purchasing a subscription from Junkmail, you authorise Junkmail to charge your nominated credit or debit card $25 every four months in exchange for three pairs of undies until your subscription is cancelled in accordance with the Terms and Conditions.

Time for payment
Your credit or debit card will be charged $25 as soon as you sign up with Junkmail. Any subsequent payments will be made by charging your credit or debit card $25 on the 25th day of the month before your next pack is due.

Shipping dates
Your first order will be shipped once your payment has cleared. Any subsequent orders will be shipped on the first day of whichever month is four months after your first order, subject to your payment clearing.

Shipping method
All Junkmail undies are sent free of charge to anywhere in Australia via Australia Post’s regular, unregistered post. Please note that your undies will not be tracked, and remember to be patient with Australia Post (check out the Australia Post website for standard delivery times to your area).

Junkmail is not liable for any delayed deliveries or orders being lost in transit, however, please contact info@junkmailundies.com.au if you think something is missing.

Returns and exchanges
Due to hygiene reasons, Junkmail cannot accept returns or exchanges. Junkmail will however refund you in the event your order is faulty. If there is an issue with your order, please contact info@junkmailundies.com.au to let us know and we’ll see what we can do.

Suspending your subscription
If for any reason you would like to suspend your subscription, just contact info@junkmailundies.com.au and let us know. We’ll be happy to suspend your subscription for one round.

After that, your subscription will automatically resume delivering undies to you every four months.

If you need to cancel your subscription for any reason, we are happy to assist. You can cancel when logging into My Account. Cancellation of your subscription will be processed within seven days, so please note that you may incur one final payment during the period before your subscription is terminated. You will receive an email confirming the cancellation of your subscription once Junkmail has processed it.

Pricing and modifications to pricing
Unless otherwise stated, all prices quoted are in Australian dollars and where applicable, inclusive of goods and services tax (GST).

Junkmail reserves the right to change prices for products at any time, but will provide 14 days’ notice of any proposed price increase before it takes effect. Subscriptions will re-bill at the agreed price and frequency until cancelled.

Subscriptions may be cancelled at any time by logging into My Account.

Changes to personal information
You agree to provide accurate, current, and complete information as required for your subscription.

Junkmail cannot be held liable for any incorrect, delayed or missing deliveries as a result of your failure to provide accurate and current shipping information.

Junkmail reserves the right to refuse further sales to you if you provide false, inaccurate or incomplete information.

Privacy policy
Junkmail collects your personal information for the purposes of processing and fulfilling your order, managing your account, responding to any queries you may have, notifying you of any important changes to our website (including but not limited to the Terms and Conditions, pricing, products or services), and to let you know about any promotions or offers.

Your privacy is important to Junkmail. Junkmail will take all reasonable steps to keep your personal information confidential and secure and protect your personal information from misuse, loss, or unauthorised access, modification or disclosure.

Junkmail willl not provide your personal information to any third party for their marketing purpose without your consent.

Junkmail does not store or retain any credit or debit card information. All payments are processed by Stripe, a third party payment processing service.

Junkmail is a registered verified site and uses SSL technology from GoDaddy to ensure your shopping experience is safe and secure.